Posting and replying with your team made easy
Project goals
We aimed for teams to feel comfortable posting questions to their managers and fellow team members while creating a space for managers to respond, engage, and react with their teams.
To achieve this, along with the Design System team, I developed intuitive patterns for creating a post, which include the option to attach files and add links.
Social Feed enhancements:
Prioritize reactions, GIFs, and encouraging creativity and recognition to cultivate a vibrant learning community.
Facilitate communication and knowledge sharing among users, promoting collaboration and community building.
Provide a platform for learners to showcase their achievements, seek help, and receive feedback from peers.
Text input states
Publishing, pinning, and scheduling
Team members should inform their managers, schedule posts for later, or share them with specific audiences. I created an experience that allows team members to view pinned messages, edit scheduled posts, and enables team managers to approve or decline suggested messages.
Navigating published, scheduled, pinned, and pending posts
Engaging with messages
Collaborating closely with the design system team and the UX researcher, I contributed to the creation of reaction patterns integrated into Schoox's design system library. We examined hover states and animations to enhance the enjoyment of interactions in messages. I designed expandable replies to reduce information clutter and used indents to clarify and improve the accessibility of information relationships.
Reaction interactions and states
Utilizing feeds for your needs
In crafting the patterns for this experience, it was essential to accommodate various types of published messages. This includes automated messages triggered by team members completing tasks, finishing courses, receiving badges or certificates, as well as managers creating new events and adding new team members, among others.
Anatomy of a post component
The impact
After interviewing both Schoox and non-Schoox clients, the new feed experience received enthusiastic feedback. Many customers described the new direction as much cleaner, highlighting that the wayfinding is significantly more user-friendly and intuitive.
In addition to the positive feedback and initial goals, our team was also able to enhance collaboration by providing a centralized platform for discussions and sharing. Through these UX improvements, we empowered both administrators and learners to manage content, including posting, scheduling, reacting, and pinning important updates.
Interactive prototype
