Project goals
Intrepid Networks is a software company dedicated to streamlining communication, reducing radio traffic, and enhancing information sharing among teams and agencies. Its flagship product, Intrepid Response, improves public safety response efficiency during daily operations and emergencies.
This initiative aimed to:
- Enable real-time information sharing
- Improve data accuracy and personal accountability
- Provide an affordable, scalable solution for agencies
- Enable real-time information sharing
- Improve data accuracy and personal accountability
- Provide an affordable, scalable solution for agencies
Early ideation sketches exploring Dashboard functionality
Design Strategy
I translated User Stories into User Flows to map out responder interactions, ensuring that critical operations were prioritized.
These flows informed wireframes, guiding discussions on UI options that balanced expanded capabilities with usability—especially in high-stress environments where quick access is paramount.
Info Architecture for the Activate feature integration
Evolution & expansion
Initially developed as Sting Mobile, the app was designed for police traffic and patrol operations, offering limited capabilities. As demand grew across various industries, the platform evolved, integrating new functionalities based on user feedback.
This led to a broader vision and the eventual rebranding as Intrepid Response to serve a wider range of first responders.
Sting Mobile early wireframes
1st Iteration – Sting Mobile
I designed a simple, intuitive UI to ensure rapid navigation for responders. I prioritized accessibility, recognizing that users often operate in urgent situations.
Sting Mobile dashboard and main interfaces
2nd Iteration – Intrepid Response
I integrated the capabilities of multiple applications into a unified platform.
For example, the Activate product allows responders to create and mark availability for Callouts. These enhancements were accompanied by a rebranding and renaming to Intrepid Response.
For example, the Activate product allows responders to create and mark availability for Callouts. These enhancements were accompanied by a rebranding and renaming to Intrepid Response.
Intrepid Response dashboard and main interfaces
Creating a design system
As the application suite and product capabilities grew, I created the Intrepid Design System using Atomic Design principles. This contained UI Libraries for mobile components and symbols.
Foundation: I created and maintained libraries for iconography, typography, and colors.
Atoms: I designed these basic building blocks to be flexible and generalized.
Molecules: These components are more complex and I used them in common patterns that can be repeated in the experience.
Organisms: Using the Atoms and Molecules, I created these feature-specific patterns, like personnel lists, action sheets, messages, and more.
Map markers
For map-related features, I designed dynamic Pins, Markers, and Freeform Shapes created by responders to display real-time updates.
Map objects can take the form of custom markers, personnel pins, and drawn shapes
Onboarding and Permission Improvements
We received feedback indicating that customers felt the requirement to accept 8–10 permissions to log into the app was not ideal. I collaborated with the mobile development lead, and together we proposed an onboarding flow that requests permissions only when a user attempts to access a feature that requires them.
Feature enhancements
I collaborated with PM, Engineering, and stakeholders to continue to evolve the Response platform. Through consistent refinement meetings, I presented my design vision to senior leadership, aligning UX strategy with business objectives to drive growth and enhance operational efficiency.
Some solutions that I successfully helped integrate into Intrepid Response include:
Call Out/Activation Integration: allowing responders to mark availability and seamlessly join new operational channels..
Cross-Channel Operations: enabling responders to shift operations seamlessly within the main interface.
Task Management: ability to assign and update tasks with your team.
Personnel location, points of interest, and area highlights are all on a shared map view
The impact
By unifying operations into a single, user-friendly platform, Intrepid Response significantly improved coordination, efficiency, and response times for first responders. Today, you can find Response in the App Store or schedule a demo with the Intrepid team!
